Used Vehicle Services
Used vehicles are our primary area of expertise. From manufacturer programmes through to audit and compliance, we focus on performance improvement for sales and customer experience.
Working closely with our clients, we deliver strategies and processes that facilitate robust foundations for long term growth.
Take a look at the list below to find out how we have helped some of our clients achieve their goals >>>Projects:
Premium brand Global rollout of a used car programme
Delivery across all markets of consumer benefits and retailer practices, resulting in a consistent customer experience:
- Developed the customer proposition
- Wrote the detailed standards manual
- Assessment of local markets
- Implementation plan
Volume brand European rollout of a used car programme
Alignment of all markets to deliver a common programme:
- National Sales Company/Importer market surveys
- Benchmarking and competitor analysis
- Proof of Concept
- Implementation
Volume brand Used Car Regional Business Manager Team
Responsible for remarketing and residual values of OEM self-generated vehicles and retail network used vehicle performance:
- Business planning
- Forecasting
- Network development
- Profitability improvement
Premium brand Standards and Compliance programme
Responsible for benchmarking network adherence to the Approved Used Car Programme:
- Regional audit team
- Creation of audit scoring system
- Development of software for transparency and uniformity
- Retailer coaching to improve customer experience
Our main services fall into three categories: Used Vehicles, Training & Development and Consultancy.
We take time to understand your business and adopt a “show me” attitude so that we can really get a grip of the issues you face. We will then develop an intervention plan, involving departments and personnel as necessary. Our preferred approach is “hands on” – meaning that you will be dealing with the APD Ltd. company owners and directors as well as our experienced team.
We only undertake work where we genuinely believe we can make a difference.
Over the years we have been heavily involved in designing and developing used vehicle programmes which can drive both network profitability and customer delight.
As EVs become more prevalent, this is changing the way these programmes work and we can offer advice and support in helping your teams manage the transition.
Your people are your best asset and if they are worth keeping, then they are most definitely worth coaching and training.
We have extensive experience building training programmes both in the UK and across Europe to help your teams improve their skills and knowledge in a way that will maximise their business performance.
From remarketing programmes for OEM/NSC vehicles to helping dealerships maximise their performance from selling used cars, we have extensive experience in providing support for your business.
We create bespoke programmes for our clients, understanding that your priorities and business practices are not the same as others. We are able to leverage our experience working in many markets around the world to create ‘best of breed’ programmes that will deliver the results you’re looking for.